Who is responsible for processing my personal data?
What is personal data?
Personal data is all data that can trace you as an individual. Just think of your name, phone number, address or email address. But also data such as your IP address is personal data.
Whose personal data do we process and how do we get this information?
We process personal data of all customers of CubeDiction. We get the data directly from you, when you place an order or when you contact us using the contact form.
What personal data do we process, what do we use it for and how long will it be saved?
Data for processing your order
If you order something, we need certain information from you in order to be able to deliver your orders and keep you informed about your order. This information is also required in case you would like to returns your order.
We collect your name, email address, delivery address(es), payment details and your telephone number for this.
The data is required to handle the order properly. Under the law we must keep the data related to your order for 7 years.
Data in your account
In your personal account we keep the following information: your name, (delivery and home/office) address(es), telephone number, e-mail address, date of birth (if you have specified), payment details, gift certificates and gift cards.
In your account we also store your order history including selected delivery options.
We promise our customers to make your lifes easier and more fun. That is why we save the data in your account as long as you are an active customer. After 7 years of no logging in, your data will be deleted. In addition, you can request to have your data and account deleted at any time.
Information about your contact with customer service
You can contact our customer service 24/7 by filling in the contact form.
We can help you more quickly next time, by saving your data. We keep notes about customer contacts as long as you are an active customer with us.
Data for marketing – Personalized emails
We often have sales deals, special promotions and news that we would like to share with you. We would like to share this via email. If you have an account at our website and have placed one or more orders, we will email you suggestions, information about our articles and services based on your purchases and review requests. If you give us permission, we can also email you other information, such as offer of the day or general contest/win options. If you prefer not to receive this kind of information, you can opt out of newsletters immediately.
Data from customer surveys
We love reviews. and so do our customers. Because reviews help you to find what you’re looking for.
When you write a review, you choose whether your personal details like your name will be visible to other visitors. You can also use an alias.
We only post reviews with your permission. Because reviews are valuable for customers for a long time, we keep a review until you ask us to remove it.
Information for contests and promotions
If you participate in an action or contest, we will ask you information, such as your name, address and/or e-mail address. We need these to be able to perform the action and to announce the prize winner(s).
We collect this information with your permission. In the terms of a specific contest or action you can find where exactly your details are used for and how long we save them.
Who will we share your data with?
We will not share your data with anyone
Where do we store your data?
We store your data within our own systems, based in the European Economic Area (“EEA”).
How are your data protected?
CubeDiction takes many steps to secure your personal information. Both technically and organizationally. Because of our small scale, the number of people who can see your data is limited. All data is well secured, both technically and procedurally.
What rights can you exercise in relation to your data?
Right to information
Right of inspection
You have the right to consult us at any time regarding the information about you, that we have saved. You can request this in your account. We process requests within 10 days at the latest.
Right to correction
You have the right to have your personal data corrected if they are incorrect or obsolete and/or have them completed in case they are incomplete. You can do this by filling in the contact form.
Right to object
You have the right to object to the processing of your data if you disagree with the way in which we process your personal data. We process requests within 10 days at the latest.
Right to restriction
You have the right to request restriction of the processing of your data. This means that we may keep your data but not use it. This right arises in a number of cases. If you believe that this is the case, you can contact us using the contact form.
Right to be forgotten/request to delete account
You have the right to request us to remove any information we have about you. When you submit a request to delete your account, we will remove any data that is traceable to you except for the information we have to keep on the basis of the law.
Right to lodge a complaint
You have the right to file a complaint about how we handle your data. If you have a complaint, we will solve it with you. Please contact us.
If you have any questions about how CubeDiction deals with personal data, please feel free to contact us. We are happy to help you.